Rose Fernandez

So it’s “Peaks” and you’re busy, but are you missing a trick?

There’s an argument that technology dehumanises customer service. It’s not entirely true, but you can’t...

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True Stories of Transformation

It’s nearly three years that I’ve been working here in the UK market, and yet every time I meet with...

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Something to get Passionate About

This Valentine’s weekend got me thinking about passion. We often equate the word with romantic love....

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Study indicates large portion of UK travellers open to taking their first cruise

The growth of the cruise market over the last decade presents a golden opportunity for travel sellers...

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