When you travel overseas on business it’s a given to expect that your employer has taken every step to ensure your safety and wellbeing. Businesses have a duty of care and a legal requirement to properly prepare their employees for travel and support them throughout their trips. The signature of a solid duty of care policy should mean you don’t even know it’s there; a virtual safety net to take the risk out of travel.
Away from the familiarity of home, we are sometimes exposed to chance and it’s vital in these situations that companies can act swiftly to provide the right level of support. When disaster strikes, even the best laid plans can go into disarray. It doesn’t need saying that disruption caused by bad weather, strikes, health scares or security risks can be incredibly stressful for travellers. Thanks to duty of care tools like Amadeus Mobile Messenger you can now proactively manage these issues and provide real-time assistance to your corporate customers or employees, wherever they are.
For a Travel Management Company that specialises in the Humanitarian, Faith and Education sectors you need to be on top of your game when it comes to incident management. Key Travel was the first TMC in the sector to provide the technology to their clients. Using permission-based GPS tracking through the traveller’s smart phone, they are able to track, monitor and stay in touch with customers on the go. It gives extra reassurance that if there is an issue, they can be located and reached through push notification, SMS or email to receive assistance when it really counts.
Identifying problems before they happen helps you to be one step ahead so getting access to risk intelligence is key to managing the unexpected. Leading security analysts all around the globe provide travel managers with risk information according to a traveller’s location in near to real-time. This information can either be communicated automatically or pushed to travellers when required.
Key Travel’s client, Nottingham Trent University, prides itself as being one of the most sustainable universities in the world and has over 27,000 students, many of whom travel overseas regularly as part of their studies. On the morning of 22nd March 2016, a member of the teaching staff was due to be in transit at Brussels Airport when a terrorist incident occurred. Between the hours of 8am and 10am, three coordinated bombings occurred in Belgium. Two at Brussels airport and the other at Maalbeek metro station. Dean Scaife, Contract Manager at NTU, explains how the tool became a vital part of their duty of care toolkit.
“From the tracking tool, I was able to identify that the University had a member of staff travelling to the airport. As the Amadeus Mobile Messenger system includes the flight details including times, I was able to identify that they had already left the airport prior to the incidents at the airport and was already on their connecting flight. Without that level of detail, the University would not have been able to locate the traveller and know they were safe within minutes of the incident.”
Through their experience and leadership in managing high risk travel, Key Travel has made Mobile Messenger an essential part of their crisis response. It answers the challenges in duty of care faced by their clients with an ever more global travel footprint and is well-equipped to contribute to any travel risk management programme.
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