Meet Samantha, a Ticketing Agent at Solution Travel. Last Tuesday her day started like any other. A hearty breakfast, a jog with the dog to get rid of the guilt of said hearty breakfast, a quick shower then a short commute into work.
She grabs a coffee as she arrives at the office and then sits down and flicks on her computer. She logs onto Amadeus Selling Platform and thinks that it would be good thinking to have a quick check of the Queues.
‘Oh joy’ she cries! One of the American carriers have changed their schedule, leaving 800 Passenger Name Records (PNR) on the Schedule Change Queue. And this isn’t the first time either. It’s at least the 5th time this month, and Sarah begins to regret not starting to work through them yesterday when they were a “manageable” 500 PNRs. This is easily Solution Travel’s busiest time of year, so having to deal with this extra admin is not the ideal way for Samantha to start her day.
Samantha grabs a fresh coffee and sits down to start working through the Queue as she knows it’s going to take hours, and that some will have to be reissued urgently. ‘Urgh, this is going to take all day!’ she thinks to herself.
‘Oh no!’ She’s just remembered that in the middle all of this, she has to make time for a meeting with their new Amadeus Functional Account Manager. This is going to be a very busy day. ‘Why did I agree to that?’ she wonders to herself.
It’s been two long hours working the Schedule Change Queue before the phone rings and reception advises Samantha that Sarah from Amadeus has arrived. ‘Great, just what I need!’ she says to her colleague. ‘Can you carry on whilst I meet our new Functional Account Manager? Hopefully she’s not going to talk for too long’. Off she goes to reception to meet Sarah.
Two hours later…
Back at her desk, Samantha chats to her colleague who is still working through the Schedule Change Queue.
‘Well, that was unexpected. It seems Amadeus has a funky new tool called Automation Suite that whistles through all these schedule changes in no time. It actions anything that we decide is a minor change (for example, a schedule change under five minutes), and it sorts the rest into categories so that we don’t have to trawl through the PNRs trying to find out what action needs to be taken. And guess what else? The same solution will keep the Queues clean of all those annoyingly repetitive SSR confirmations. This will save us hours!’
‘Sarah is coming again next week to show us how it works and hopefully we will be up and running by the end of the month as it’s quick to implement too.’
Samantha can’t believe her luck and heads straight to the coffee maker for a celebratory brew.
Would you like to learn more about Amadeus Automation Suite? Check out uk.amadeus.com/AutomationSuite and contact us today.