When I first started my working life I had a PC, a desk, and a wired telephone. That wasn’t that long ago but today I have a laptop, a hot desk, a mobile phone and an iPad. And an office at home! Spot the difference? I’m much more mobile, much more productive, and able to respond much more quickly either by speaking or typing!
These sorts of devices come with the territory these days, and particularly so with a customer focused role at a technology company, but they really make a difference to the speed and way in which I can communicate with people both internally and externally. I can keep up to date with e-mails, phone messages, company news and the wider world through news apps and mobile internet browsing which is faster from my mobile than it was from my fixed desk PC.
I spend a lot of my time talking to people in the industry about how technology (including mobile) can enable their success and this is at the heart of what Amadeus does. As well as these business benefits to Amadeus and the servicing of our customers, these mobile technologies also have an impact on me personally. These days I don’t need to wait until I get back to my desk after a long day on the road to see what has been happening. I am always connected. And I am increasingly a happy advocate of making the most of this technology on my travels. If it makes sense, from a financial and time perspective, to get the train to my destination I will. Why? Because it makes the best use of my working time. Before such dependable mobile technology I used to read a newspaper – but these days I work. It’s just like being at my desk, except my desk is moving (hopefully at speed). That means productivity is up, customer service is up, and the great unknown of logging on later at home is down! I am also often pleasantly surprised by the reliability of WiFi connectivity on-board trains… although I do try not to shout too loudly into my phone!
As well as benefits in working time and productivity I also feel like I am doing my bit for the environment and, generally, using a more reliable and less tiring and frustrating method of transport than my car on the M25. My expectations of rail travel over the coming months and years are that it will continue to get more enjoyable, more dependable and quicker, and from an Amadeus point of view we will add an increasing amount of value through our new Rail IT partnerships and developments. It will be great to watch the growth of the equivalent of our Altea airline suite in the rail space. I think it is a very exciting opportunity and I’m looking forward to seeing these things develop.
Sent from my iPad – of course!