Posted by Diane Bouzebiba (Managing Director, Amadeus UK and Ireland)
“We know our business and you know technology.” Over the past 3 days I have come to understand that in the Irish market, the travel agency community is a close-knit one with extremely high levels of expertise at the front desk as well as at business management level (and in many cases these people are one and the same!).
I have looked on in awe at the skill of agents who know their customers so well. They know the products they are selling and have the extraordinary skill of efficiently serving the corporate traveller or gradually reassuring hesitant future travellers into taking the BIG decision.
I have also realised even more how important the technology is to the agent to enable them to survive and flourish in a difficult market. Combining agent expertise with Amadeus technology can provide a winning combination and this week has taught me (sometimes in no certain terms) what we all need to do.
What a week! I would like to personally thank all those who made it such a great experience for me and hope I can do this on a regular basis as we follow a path of success together.
As ever, comments welcome!