Posted by Diane Bouzebiba (Managing Director, Amadeus UK and Ireland)
“The local aspect is so important for us”, is a key quote today from a forward-looking corporate agency. They showed me how valued locally-based support and service is in Ireland.
Perhaps my favourite quote of the whole visit was given to me today by a very successful, long-standing and reputable leisure and corporate travel business owner. He said, “We look after clients from the cradle to the grave. Family holidays, student travel, engagements, weddings, honeymoon trips, business trips, right through to the over-55s speciality holidays. He did stop at funerals though!
Visiting a travel agent aged 76 working in another agency, I am starting to think that this industry sector is probably the best source of historical information on the local population ever! Certainly both at lunchtime and dinner, the agents knew EVERYONE in the restaurant and spent rather a long time ‘working the room.’ It’s all part of the total service given by the local travel agents in their community. I watched all of this with absolute admiration.
(By the way, the Dubliners were right. I did have trouble with the accent and with the sharp humour that personifies Cork. You don’t get away with much down here. They like to keep you on your toes!)