Posted by Diane Bouzebiba (Managing Director, Amadeus UK and Ireland)
Today I was delighted to meet the managing director of a corporate agency that has entered into a business partnership, as the local agent for corporates on behalf of a global travel management company.
For the two companies, it was essential that they used the same technology platform in Ireland as is used in the rest of Continental Europe. The Amadeus Ireland team is supporting them with functional and technical expertise, as well as participating in the corporate RFP processes to ensure that the agent is fully armed to win new business.
On the leisure side, I was able to meet a company that is seriously feeling the pressure of the economic pinch, but is also very much out there seeking new partnerships for the future, namely those companies overseas that are able to work in total trust and fairness for mutual benefit.
I then went to meet a direct B2C Tour Operator that has built a very successful business in Ireland and is looking to expand their sales network in the UK and Australia. The Amadeus local knowledge in those markets will certainly help both customers during those early days when home-based assumptions might need to be challenged in a new context.
In all cases I am proud to say that the discussions were focused around the elements where Amadeus excels. “We value trust and we trust you” is my favourite quote today.
Trust is essential in any partnership, which is lucky as I trusted a key customer to take me for dinner to a French restaurant in Dublin (don’t forget that I have lived in France for over half of my life!). I am happy to say that my trust was well placed. We had a great meal in the One Pico. What a fantastic way to end the day.